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At Impact Facilitation, we empower individuals and teams across Australia and New Zealand through dynamic, practical training solutions—online and face-to-face. Whether you’re cultivating effective team leadership, developing emotionally intelligent workplaces, or equipping staff with coaching conversation skills, our workshops are designed to create lasting transformation.
Our facilitators bring real-world experience to every session, helping participants confidently improve their communication skills to navigate difficult conversations, enhance time management skills, and master negotiation techniques that foster collaboration and results. We also specialise in practical frameworks that increase wellbeing, promoting self-awareness and psychological resilience.
Trusted by organisations nationwide, we tailor our training to your goals—delivering interactive learning that strengthens professional growth, performance, and wellbeing. Whether you’re onboarding new employees or upskilling seasoned staff, Impact Facilitation is your partner in cultivating workplace cultures that thrive.
You can choose from our Calendar courses or discuss with us about creating a customised course just for you.
Join the growing number of Australian and New Zealand teams unlocking their full potential through Impact Facilitation’s professional development programs. Let’s build better workplaces together.
To discuss private and/or customised course options use the 'contact us' button.
Time Management Skills
Building our capacity to improve our skills.
Did you know that effective time management can boost individual productivity by up to 25%? In the high-demand, resource-stretched workplace environments that kind of improvement can make a powerful difference—for you, your team, and the communities you serve.
Time Management Skills is a practical course designed to help people make the most of their time, energy, and focus.
This workshop goes beyond to-do lists. You’ll explore strategies for setting priorities, managing competing demands, and creating sustainable work habits that reduce burnout and increase impact. Through interactive activities and real-world examples, you’ll learn how to align your time with your values and goals, while staying responsive to the ever-changing needs of the people and communities you serve.
Whether you’re juggling multiple roles, leading a team, or simply looking to work smarter (not harder), this course will help you take control of your time and create space for what matters most.
In this course, participants will:
Reflect on their own time style and habits
Consider how their work preferences align with organisational processes and values
Investigate a range of different tools and frameworks
Develop an individual plan for improvement
This workshop is for workers at any level who want to improve productivity, reduce stress, and make their time count—without losing sight of what matters most.
This workshop will be delivered by Linda or Peter Watson who both bring over 20 years of experience in delivering learning experiences.
Refunds are available up to a week prior to the event.
Lead Teams Effectively
Building stronger teams with a team leadership framework
An effective team leader requires understanding and implementing the 3 key areas of people, purpose and performance. Because every leader has different natural strengths and weaknesses a framework helps multiply your areas of strength and consolidate your areas of potential weakness. Effective Team Leadership is a practical, engaging course designed specifically for people who want to build stronger relationships, navigate challenges with care, and create cultures where everyone can thrive.
In this course, participants will:
Understand why a leadership framework makes leadership easier and more effective
Build your capacity to motivate and inspire your team
Make a plan for more effective delegation
Whether you’re in a leadership role, working on the frontlines, or supporting behind the scenes, this course offers tools and insights to help you show up with clarity, compassion, and confidence.
This workshop will be delivered by Linda or Peter Watson who both bring over 20 years of experience in delivering learning experiences.
Coaching Conversations
Building our capacity to improve our skills.
In workplaces strong communication and relationship-building skills are essential. Coaching Conversations is a practical, hands-on course designed to equip leaders, managers, and frontline staff with the skills to have effective, empowering conversations that support growth, accountability, and positive change.
Participants will learn the foundations of a coaching approach, including active listening, powerful questioning, and goal-focused dialogue. Through real-world scenarios and guided practice, you’ll develop the confidence to lead conversations that foster trust, clarify purpose, and unlock potential—whether with team members, volunteers, or community stakeholders.
Whether you’re leading a team, managing change, or supporting others in their development, this course will help you bring curiosity, clarity, and compassion to every conversation.
In this course participants will:
Learn how coaching conversations can be used to improve workplace practices
Practice listening, questioning and goal-setting skills
Build structures for coaching conversations tailored to their workplace
This workshop is ideal for team leaders, supervisors, coordinators, program managers, or anyone who wants to strengthen their ability to support and develop others.
This workshop will be delivered by Linda or Peter Watson who both bring over 20 years of experience in delivering learning experiences.
Refunds are available up to a week prior to the event.
Improve your conversations and learn to deal with difficult conversations
Learn how to effectively use the four-step conversational method of TALK
Topics
Asking
Levity
Kindness
Learn how to make use of a simple 4-step framework for difficult conversations
We will learn and practice the 4-step framework for having a difficult conversation as discussed in the book Nonviolent Conversations by Marshall Rosenberg. You will learn how to make use of the four steps of:
When you …
I feel …
Because …
Would you …
Refunds are available up to a week prior to the event.
Improve Your Wellbeing
This workshop will introduce you to the most recent evidence-based practices for improving your wellbeing. You will learn:
How sleep affects your wellbeing:
Why sleep is such an important component of health
Review your current sleep routines that are helping or hindering you
Review a wide range of current evidence-based practices that improve sleep (at least 16 of them)
Develop a strategy for improving your future sleep
How key aspects of your health affects wellbeing
How distorted ways of thinking affect your wellbeing
We will look at Dr Burns 10 thinking distortions and what you can do to change your thinking practices
This workshop will be delivered by Linda or Peter Watson who both bring over 20 years of experience in delivering learning experiences.
Refunds are available up to a week prior to the event.
The Emotionally Intelligent Workplace
Building stronger teams through self-awareness, empathy, and connection
In the people-focused world emotional intelligence isn’t just a nice-to-have. It’s essential. The Emotionally Intelligent Workplace is a practical, engaging course for people working to build stronger relationships, navigate challenges with care, and create cultures where everyone can thrive.
In this course, participants will:
Develop greater self-awareness and emotional regulation
Build empathy and active listening skills for more effective communication
Learn strategies for navigating conflict and difficult conversations
Explore how emotionally intelligent leadership supports wellbeing and performance
Strengthen team dynamics and trust through practical tools and shared language
Whether you’re in a leadership role, working on the frontlines, or supporting behind the scenes, this course offers tools and insights to help you show up with clarity, compassion, and confidence.
This workshop will be delivered by Linda or Peter Watson who both bring over 20 years of experience in delivering learning experiences.
Refunds are available up to a week prior to the event.
Negotiation 101
Learn some of the basics to improving your capacity for effective negotiation
Working effectively in the community sector requires developing effective negotiating skills. This course introduces you to some of the basic ideas of negotiation and how to use them with other workers and/or clients to improve outcomes. Negotiation 101 is a practical, engaging course designed specifically for people working in mission-driven organisations who want to improve their ability to ethically negotiate for better outcomes.
This course will introduce you to the concepts of Fisher and Ury described in Getting to Yes that help you:
Separate the people from the problem
Focus on interests, not positions
Invent options for mutual gain
Insist on using objective criteria
Know your BATNA (Best Alternative to a Negotiated Agreement)
Whether you’re in a leadership role, working on the frontlines, or supporting behind the scenes, this course offers tools and insights to help you improve in your ability to negotiate.
This workshop will be delivered by Linda or Peter Watson who both bring over 20 years of experience in delivering learning experiences.
Refunds are available up to a week prior to the event.