Impact Facilitation works with teams to improve work performance by:

• Creating a Teams Skills Blueprint to identify learning need
• Offering customised workshops
• Facilitating team development days
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A calendar of workshops is available in the Illawarra region for individual workers. Typical workshops offered by Impact Facilitation are:

• The Emotionally Intelligent Workplace: Emotional intelligence helps improve work relationships and performance by focusing on recognising, understanding, and managing emotions, with the goal of reducing the problems caused by poor team dynamics. This workshop provides tools and insight into each of the four aspects of improving your emotional intelligence – self-awareness, self-management, social awareness and relationship management.
• The Accountability Mindset: Personal and Team Responsibility: In The Accountability Mindset: Personal and Team Responsibility," you’ll learn practical strategies to take ownership of your actions and inspire accountability in others. This course explores the power of personal responsibility, the importance of clear expectations, and the role accountability plays in building trust and high-performing teams. Whether you are looking to strengthen your own accountability or foster a culture of responsibility within your team, this course provides the tools and mindset shifts needed to succeed.
• Critical and Creative Thinking for Workplace Challenges: This workshop equips you with the tools to tackle workplace problems with both logic and creativity. You will learn how to analyse challenges from multiple perspectives, think outside the box, and generate innovative solutions. By blending critical thinking with creative problem-solving techniques, you’ll enhance your ability to address complex issues, improve decision-making, and drive positive change in your organisation. Whether you are dealing with the day-to-day obstacles of frontline work or long-term strategic goals, this course will help you find creative, effective solutions.
• Factual Decision Making: In this workshop you will learn how to make informed, evidence-based choices in the workplace. You’ll learn how to assess situations critically, evaluate relevant data, and apply logical reasoning to make decisions that lead to better outcomes. Whether you’re tackling everyday challenges or strategic goals, this course will help you confidently make choices that are grounded in facts, improving both your effectiveness and leadership in the workplace.
• Making Time Work: Making Time Work is designed to help you take control of your workday and boost your productivity. This course covers practical strategies for prioritising tasks, avoiding distractions, and managing your time effectively. You’ll learn how to set realistic goals, create efficient workflows, and handle competing demands with confidence.
• Navigating Difficult Conversations: This course explores strategies for staying calm, fostering understanding, and achieving positive outcomes in situations when you need to have a difficult conversation. You’ll learn how to turn tough conversations into opportunities for growth and connection. Perfect for leaders, team members, and anyone looking to improve their communication skills under pressure.
• Tools for Conflict Resolution: Tools for Conflict Resolution provides practical strategies to address and resolve conflicts effectively in the workplace. This course explores proven techniques for managing disagreements, fostering open communication, and finding win-win solutions. You’ll learn how to identify the root causes of conflict, use a range of tools to resolve conflict, and maintain positive relationships even in challenging situations.
• Coaching Conversations: This course will help you to foster meaningful, growth-oriented dialogues that inspire action and development. It focuses on essential coaching techniques, such as active listening, asking powerful questions, and providing constructive feedback. You’ll learn how to create a supportive environment that encourages others to explore solutions, set goals, and achieve their potential. This course is suitable for team leaders and frontline workers.

Skills Blueprint